Communication is at the heart of our roles and responsibilities as managers and leaders. This course takes you deep into the communication process and addresses four key areas of influence: coaching our employees; planning and delivering effective presentations; using our power of persuasion; and even negotiating a deal. Though you may not be involved in each of these areas every day, the techniques presented will help strengthen your skills, across the board, as an influential leader.
Module 1:
Recognize that coaching is an ongoing, two-way process that takes place as the need or opportunity arises.
Implement a four-step process to prepare for and lead effective coaching sessions.
Conduct coaching sessions using a variety of coaching techniques.
Provide ongoing support and follow-through for the person being coached.
Strengthen your coaching skills.
Module 2:
Understand what persuasion is.
Build your credibility.
Gauge your audience's receptivity to your ideas as well as their decision-making style.
Appeal to listeners' sense of logic and connect emotionally with them.
Overcome resistance to your ideas.
Activate persuasion triggers, or mental shortcuts your audience may take to decide whether to support your ideas.
Prompt your listeners to persuade themselves to back your proposals.
Module 3:
Prepare an effective presentation customized for your audience and setting.
Deliver an effective presentation that produces action.
Address questions and keep people focused during your presentation.
Module 4:
Understand the basic types of negotiation and the key concepts underlying them.
Prepare for, conduct, and close a negotiation.
Maintain a good negotiating relationship with the other side and maximize value for both sides.
Avoid common errors and overcome common barriers to agreement.