As your organization grows, further develops and changes, challenges among your workers will naturally surface. Addressing these challenges constructively will yield positive benefits to employee morale , workplace climate and productivity. This course focuses upon four key areas of workplace challenges: difficult interactions, change, crisis situations and stress. Tips are provided on how to recognize the identifiers of these four areas and techniques are presented to systematically plan for, manage and resolve the challenges associated with them.
Module 1:
Decide which types of situations are worth investing time and energy to resolve.
Overcome barriers to action.
Identify the interpersonal differences that trigger difficult interactions.
Productively discuss the emotions that difficult interactions can raise.
Design solutions that satisfy your and the other party's most important interests and concerns.
Coach your direct reports to help them learn to resolve difficult interactions.
Module 2:
Recognize the different types of change programs observed in organizations.
Prepare your unit or group to become change-ready.
Understand a systematic approach for creating and implementing change.
Recognize the importance of communicating throughout all phases of a change effort.
Understand and address people's reactions to change.
Take care of yourself during a change program.
Module 3:
Avoid a crisis through planning.
Prepare to manage crises you can't avoid.
Recognize a crisis and contain it before it spreads even further.
Resolve a crisis in the most effective way.
Learn from past crises.
Take care of yourself during a crisis.
Module 4:
Understand the problem of excessive stress and worry in the workplace.
Identify ways to manage your own stress.
Develop strategies for turning worry into action.
Let your body help you deal with stress.
Practice good stress habits.
Help others deal with excess stress and toxic worry.